I hope you’re happy with your order. If you would like to return an item, you can do so within 14 days after receiving it.

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Please send an email within this period to mandy-treatments@outlook.com with:

• your order number

• which products you would like to return

• the account holder’s name

• your IBAN

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After registering your return, you have another 14 days to send the product back.

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Once your return has been received in good condition, you will receive a full refund, including the original shipping costs (provided the product meets the return conditions).

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Return conditions

• Products must be unused, undamaged, and in their original condition

• Please pack the items carefully to avoid damage during transport

• Return shipping costs and risk are the responsibility of the customer

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I will process your refund as soon as possible, and no later than 14 days after your return has been registered. In most cases, this will be sooner.

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Exceptions
Hygiene products cannot be returned, such as earrings and opened or used oils and rollers. Not sure if your product is eligible for return? Feel free to send a message, I’m happy to take a look with you.

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Return address
Mandy Energetic and Massage Treatments
Willibrordusstraat 1
5513 AB Wintelre

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Received a damaged or defective product?
That’s of course not intended. Please contact me as soon as possible via mandy-treatments@outlook.com, and I will provide a suitable solution.

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You are entitled to a product that meets what you can reasonably expect. If something goes wrong within a reasonable period, I will look at a suitable solution together with you.